Return and Refund Policy

💳 Return and Refund Policy – Urbans Club

Last updated: [04/08/2025]

At Urbans Club, your satisfaction is our priority.
If you are not fully satisfied with your purchase, we are here to help.

1. Return Period

You have 30 days from the date of delivery to request a return.
Products must be unused, in their original packaging, and include all tags and accessories.

2. Non-Returnable Items

The following items cannot be returned:

• Clearance or final sale products

• Gift cards

• Personalized items

• Hygiene products (e.g., earphones, brushes, opened cosmetics)

3. Return Procedure

To request a return, contact us at 📧 service@urbans-club.com with the following information:

• Order number

• Full name

• Reason for return

• Photos or videos (if the product is defective or incorrect)

Our team will respond within 3 business days with detailed return instructions.
Return shipping costs are the responsibility of the customer, except for defective or incorrect items.

4. Refunds

Once the returned product is received and inspected, you will be notified by email.
If approved, your refund will be issued to the original payment method within 7 business days.

5. Exchanges

Exchanges are only accepted for defective or damaged items.
📧 Contact: service@urbans-club.com

6. Defective or Incorrect Items

If your item arrives damaged or incorrect:

• Report it within 7 days of delivery

• Provide photo or video evidence

All replacement and return shipping costs will be covered by Urbans Club.

7. International Orders

For international purchases, shipping and customs fees are non-refundable, except in the case of an error on our part.

Questions?

📧 service@urbans-club.com