Shipping Policy

🚚 Shipping Policy – Urbans Club

At Urbans Club, we do everything possible to offer you fast, reliable, and secure delivery, wherever we ship.

1. Shipping Zones

We deliver to most European countries and international destinations.
When placing your order, you can select your destination country from the available list.

2. Processing Times

Orders are processed within 1 to 3 business days (excluding weekends and holidays).
You will receive an email with a tracking number once your order has been shipped.

3. Estimated Delivery Times

  • France (mainland): 3–6 business days

  • Europe: 5–10 business days

  • Rest of the world: 7–15 business days

Please note: delivery times are estimates and may vary due to carrier delays or peak periods.

4. Shipping Costs

Shipping is free for certain destinations and for orders above a minimum purchase amount, as shown at checkout.
Exact shipping costs are automatically calculated based on your delivery address.

5. Order Tracking

Once your order ships, you will receive a tracking link by email.
You can track your package at any time using this link.

6. Failed Delivery or Incorrect Address

Please double-check your shipping address before confirming your order.
If a package is returned due to an incorrect or incomplete address, reshipping fees will apply.

If you do not receive your order within the estimated timeframe, please contact our customer service team:
📧 service@urbans-club.com

7. Taxes and Customs Duties

For international deliveries, customs duties or local taxes may apply.
These fees are the responsibility of the customer and are non-refundable by Urbans Club.

8. Exceptional Delays

Urbans Club cannot be held responsible for delays caused by:

  • Postal strikes or disruptions

  • Extreme weather conditions

  • High shopping seasons (Christmas, Black Friday, etc.)

Our team will always do its best to assist you promptly and efficiently.